Best Western Plus Paramount Hotel

One of the greatest hotels in Lusaka downtown. Room and bathroom were spotlessly clean. Internet connection was excellent. Not only for checking basic things such as e-mails but also to watch videos, streaming services, etc. in HQ 1080p without any interruption. They have a really nice pool bar located in front of the hotel and offers delicious dishes and wide range of drinks. Employees were really kind and helpful. Lastly, as I heard, hotel has also been supporting local community through different projects. They have projects for the employment of youth and women to develop their capacities in tourism sector as well as to foster their employment.

It’s the people not just the place that make a stay at a hotel an enjoyable experience. From check-in to check-out and from top to bottom, BWH in Lusaka was a memorable stay. Starting off with “D” the hotel manger and Ben at the front desk giving me an amazing check-in experience. “D” brought me straight up to my room and introduced me to all the wonderful amenities it had to offer as well as the services in the hotel. That was a first for me! The hotel is very clean, my room was spacious and bright and even had a bathroom scale in it…..probably to ensure that you don’t over do it at the full service breakfast buffet! And let’s talk about the bedding! Probably the best sheets I’ve ever been between. Ben and Lisa made my stay enjoyable, assisting me with all my needs and securing ride sharing. The wifi was first rate, fast and reliable. I love this place. Easy access to Intercity bus terminal and Levy Mall.

The hotel shuttle bus was waiting for us as planned and on arrival at the hotel we were upgraded to a Presidential Suite both times (from Dubai and from Livingstone). This is an excellent room and has a large bedroom with a view to the front of the Hotel, a living room and a bathroom with shower stall and a tub/jaccuzi. There was tea and coffee with an electric kettle and also a microwave with plates and cutlery. The bed was very comfortable as was the Sofa in the living room and the air-conditioners functioned well in both rooms. The Wifi access was easy with the codes having been provided by the Front desk staff during check-in. We did have a maintenance issue with the bathroom which was fixed to our satisfaction. The front desk staff were very friendly and helpful and answered all our calls promptly. The Sangalani restaurant, at which we had our breakfast and also a few meals, is large and very well laid out. The staff at the restaurant were very courteous and helpful. The breakfast spread was very good with plenty of choice and some local cuisine included as well. The meals we had were delicious and well prepared. We did experience power cuts a few times due to load shedding because of the hydro situation in Lusaka but the power kicked in soon after, though not seamlessly, each time. Ours was a short stay but a great one.

Very nice, friendly staff, nice room(upgraded from King room to Executive), awesome breakfast selection, beautiful restaurant, pool looked nice, nice towels, 2 bottles of complimentary water, tea and coffee station, good bedding, nice pillows, 2 chairs to relax.

Excellent service. All staff were brilliant and customer orientated. Very friendly and professional, making every attempt to meet clients needs. Omelettes at breakfast were fantastic, good choice on food menu including nice cheesecakes and brownies. Staff take requests for extras like robe, slippers, toiletries and chocolate. They even provide mosquito repellant. It feels very homely and very safe. Arranged airport transfers and helped us get around safely. No ask is too challenging.